We aim to deliver all orders as quickly as possible to all countries within the EU. The price for the delivery is 8 EUR. Delivery times are based on approximations. This is due to third party factors, that may cause delays.
Our returns policy means that if you are not fully happy with the goods you have received, you can return them to us within 14 days of receipt, providing they are in original resalable condition. The return is at your own cost. Once returned you will be entitled to receive an exchange or a refund, which will not include the cost of the original postage and packaging. We are not able to refund or exchange items that appear to have been worn, cleaned, or are not in original condition. This does not affect and is in addition to your statutory rights as a consumer. Please enclose a copy of your online invoice with your goods and email returns@delriolondon.com to notify us of your return with a copy of the tracking number and the reason for your return. All returned items should be well packaged, as we are not liable for any items damaged in the post. Please make sure that all return packages are sent with a trackable, insured service, as we cannot take responsibility for items damaged or lost in the return transit. The above information relates only to returns on goods purchased through the delriolondon website, not at any of our stockists.
